Receiving CPP630C error message when trying to restore tape

1190 pts.
Tags:
AS/400
Backup to Tape
BRMS
We are using 3592-J1A to restore client's back up tape. But when we are trying to restore the tape, we got CPP630C error ID and SRC63A09355 System reference code. What to do now? Thanks

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  • Splat
    Have you followed the suggested recovery steps contained in the message?
    7,215 pointsBadges:
    report
  • excellentrandy
    Sir Splat,
    Good day! Yes, I did! But, I got the same error! What else can I do now? 
    1,190 pointsBadges:
    report
  • Splat
    excellentrandy, If this is happening on every tape, I'd suggest you call IBM or your hardware service provider.  If it's only happening with your client's tape they've got a problem.
    7,215 pointsBadges:
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