CPA405E – on a Sharp photocopier

230 pts.
Tags:
AS/400 printing
IBM iSeries
OS/400 and iSeries
I have a colour photocopier configured on my iseries as a writer (LAN SNMP HPCOLORLJ). The users have a error on the machine, which they can by-pass on windows, but the iseries just allows C or R as possible answers

Message ID . . . . . . :   CPA405E       Severity . . . . . . . :   99         Message type . . . . . :   Inquiry                                             Date sent  . . . . . . :   30/07/10      Time sent  . . . . . . :   12:44:00                                                                                  Message . . . . :   A printer supply needs attention on device FCGAMS03 (C R). Cause . . . . . :   An error was detected on device FCGAMS03.  This may have     been caused by something like the ink, toner, or developer being empty; the    ink or toner receptacle being full; or the ribbon missing. Look at the         printer to determine the cause of the problem.                               Possible choices for replying to message . . . . . . . . . . . . . . . :         C -- Enter C to cancel the writer.                                             R -- Enter R to continue printing the file after the problem at the printer      has been corrected.                                                                                                                                      

Does anyone know how I can get the printer to print, or is it a case of waiting on the engineer ?



Software/Hardware used:
iseries OS/5.4

Answer Wiki

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If message CPA405E is received, the Printer error message (PRTERRMSG) parameter in the *LAN 3812 SNMP device description should be changed from *INQ to *INFO.

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  • Splat
    Correcting the error seems the best route.
    7,235 pointsBadges:
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