Question

Corrupted email crashes client (cannot delete)

Exchange 2000, Corrupted email, Outlook 2002, Crash

I have an outlook 2002 client running on exchange 2000. Trying to open the inbox forced outlook to close with the 'send unexpected close report?' message box (it crashes). I could open all other folders and 'traced' the problem to a specific email. At the server, Exchange will not let me remove or delete the email claiming it is 'system - hidden'.
I moved her inbox to a temp folder with all the other emails and she can work as normal.
What can I do to remove this corrupted email?(I assume corruption for a cause as it isn't infected and comes from a known customer) and return her outlook to standard function?

*** Improved by Wrobinson on 01/02/08 ***

Try using the following http://www.microsoft.com/downloads/details.aspx?FamilyID=3D1C7482-4C6E-4EC5-983E-127100D71376&displaylang=en

*** End Update ***

You can try exporting the folder that has the corrupted email in it to a Personal Folder. Then try to delete the email. Or run the scanpst.exe (in the \program files\microsoft office\office10 folder) on the .pst file...then, reimport the .pst file back to the Exchange mailbox.