controller E1 status mode to :reset

40 pts.
Tags:
Domain Controller
E1
Network Controller
 

Hello guys, we have at our company a controller E1 with problems in one of the cards port, when we do show ip int brief, one of the subinterface status mode display "reset" and protocol "down", i tried to research on the internet but i can not find the answer for the issue...and guys i can not sleep with that problem at back of my head...any help is welcome...

 

cheers

ASKED: December 23, 2009  9:08 AM
UPDATED: December 27, 2009  1:15 AM

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If you are connecting to a service provider, open a ticket with them. There may be a problem on the other end.

Also try replacing the E1 card.

If all else fails have the service provider prove to the dmarc, but it is billable if they find nothing wrong.

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  • Zakk
    Hi Mshen, thanks for answer the question, the router belong to the company and not to the ISP and one of my colleague replaced the card and the status remains the same "' reset'', we are thinking in replace the router for a new one, but what makes me worrying is the type of message and i don't remember see that kind of status on the router ever. cheers Aureo
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  • mshen
    The reset status is strange... but most likely the router is not the problem. I'm thinking the problem is not on your side. First, you should do a loopback test to make sure it is not the router. Then have the service provider test the circuit, and usually, their tests do not find any issues so you may have to have them prove to the dmarc. Proving to the dmarc requires the service provider to physically test connectivity to your property line. It is likely that they will find a cut cable or something of that nature.
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