“Content Advisor” Password Lockout

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I've got a customer who somehow activated the content advisor for the web browser. None of us have any idea how this actually happened. Bottom-Line is that he can't browse anywhere without supplying a "Supervisor" password - which no one knows. I've found references on the web about removing the encrypted password from the /HKLM/Software/Microsoft/Windows/CurrentVersion/Policies/Ratings by deleting the "key" entry, but that doesn't seem to help. One other thing I tried was to rename the ContentAdvisor registry key - but some other process put it back. Any ideas? Thanks, Bob

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If you have a reference day when this ocurred try using the restore to backout of the problem. Run your spyware and virus checker and a winpatrol (or equivilent) to find out (possibly) what is going on. If this clears the problem run restore point now, to keep a clean restore point.

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  • Bobkberg
    Thanks PcCustodian. I can see that I forgot some of the same things I nag others about. System is Win2K Professional - no backups or restore points. The folks who use it have no idea how it happened, but one of them thinks the other one was too curious without being cautious. Thanks, Bob
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  • JohnBF
    Try this.....After deleteing the "key" entry from the registry use Control Panel > Internet Options > Click on the Content Tab and Click on Disable. Don't enter a password just click OK this should clear the problem.
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  • Bobkberg
    I apologize, but I've gone and wasted our collective time by mis-leading you all. I finally got on site and found that despite my descriptions over the phone on where to look and what to do, the customer had completely ignored the "Key" value sitting in front of his nose in the right hand window pane. Sometimes I get SO frustrated trying to walk people through things. I deleted that and all is well. Thanks for all the suggestions though - Those have been saved and will not go to waste. Bob
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  • Juscelino
    If it's happening to multiple people you should still try to find out how it happened. The only reason I mention this is because if the user really did not do anything it may be a problem with a policy on you domain (if you're running AD). Just my two cents...
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