Contact Center Recruiting Procedures

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Contact center
Hello, For major contact centers, each one has a step-by-step hiring and recruiting process. I would like to know as much detail as possible for each step.

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Check out this link Call Center Helper it provides a lot of good info and if you have any questions still come back with more specific details

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  • Subhendu Sen
    What did it mean? What contact center is there? What is there environment? What type of recruiting procedures are you starting on? Please be specific and that helps to get proper replies.
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  • HopeStreet
    Thanks for your reply. I'm referring to Customer Service Representatives for major contact centers such as Telus or Converges. Each of these call centers has a step-by-step hiring and recruiting process and I would like to know as much detail as possible about each step.
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  • Jaideep Khanduja
    These are organizational processes that are public unless you talk to an HR person working in one of these companies to reveal.
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  • HopeStreet
    Thanks for the responses. I found my answer here: https://www.glassdoor.com/Interview/SYKES-Philippines-Interview-Questions-EI_IE5972.0,5_IL.6,17_IN204.htm.
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