Constant restart

Tags:
Windows
Why does my computer want to continue with the restart process right after the Windows loading screen? I bought anti virus software Friday and set it up correctly. When prompted to restart the computer I clicked yes and now I can no longer access windows. the Loading screen for Windows will appear, which is the black screen with the Windows logo and the loading bar beneath it, after this screen the computer goes blank and restarts automatically. This is a constant ongoing problem and I cannot get it to stop. What should I do?
ASKED: February 13, 2008  6:25 PM
UPDATED: February 14, 2008  4:12 PM

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I am assuming this is Windows XP. If so then try booting into safe mode. To do this you need to start hitting F8 before the Windows load screen comes up. You should then get a selection screen to go into safe mode. If you can go into safe mode then your issue is software or driver related. Let me know what happens and we can go from there.

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  • Pressler2904
    EvilG is absolutely correct in using Safe Mode as a starting point for your diagnostic work. If you CAN get the system to boot in Safe Mode, go into System Properties => Advanced => Startup and Recovery and see if the "System Failure / Automatically restart" box is checked. if it is, UNCHECK it and restart your system. If the system halts at a BSOD, let us know what the error message is. If the system is already set to NOT reboot on failure, or if it was and the same issue occurs, (boot to standard WinXP GUI fails, boot to Safe Mode GUI is OK), try uninstalling the antivirus software previously installed and seeing if this resolves the issue. Obviously, if it does, the A/V software is at faulrt. If not, there may be one of several other (hardware???) issues at work. Keep us posted...
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