Connection Error

15 pts.
Tags:
AS/400 connection error
MochaSoft
Network connectivity
i am trying to connect mochasoft in the office but i am getting an error like : Sorry, can not create a connection to the selected host. while i have created my account and i got IP address and user/password. Please some one help. Thanks, Amit

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Hi,

Can you reach the host with ping ? Or telnet ? Is the autoconfigure for virtual devices set on on the host side?

Regards,

Martin Gilbert.

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  • 1812.amit
    Hi Martin I am new to AS400, so i could not understand. I pinged the IP address but "Request Time Out" displayed. Can you clarify how can i configured the vertual device. Thank, Amit
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  • Gilly400
    Hi, If you can't ping to the IP address, then there is something setup incorrectly in your network. Are you sure you have the right IP address? Normally you need to be in the same "range" of IP addresses, for example if your AS400 is IP address 192.168.0.1 then you should have an IP address which starts with 192.168.0 - I suggest you talk to whoever setup or manges your network. Regards, Martin Gilbert.
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  • Labnuke99
    Try ping 127.0.0.1 and see if you get a response. If you get a response, try pinging your default gateway on the network. If that gets a response, then try pinging the as400 host. This tests the path between your device and the remote system. If you fail at any point along the path, troubleshoot that issue with your network support staff. Although, ping or ICMP may be disabled for security reasons. Another thing you can try is simply opening a command window and type telnet host.ip and see if you get the login banner page. If that works, then there is an issue with your client software.
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  • TomLiotta
    If the standard Windows telnet command doesn't work from a Windows command line, then Mocha won't work either. If Windows telnet doesn't work, then network configuration is a problem, or the telnet server isn't running on the AS/400 (but more error message information will be needed in order to know what might be wrong). Tom
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  • Majidkatoo
    Hi, I have a user who is getting this error as well. She can ping the Ip address but the telnet is not working on her machine. Please suggest.
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  • TomLiotta
    She can ping the Ip address but the telnet is not working on her machine. "ping" is a very trivial function that doesn't do anything more than verify that a route can work between two IP addresses. It doesn't tell you if telnet can work between the same addresses since telnet runs over a different protocol. "ping" can tell you if the network will allow the source address to see the target address at the time that "ping" is run. To test if telnet can communicate from the source address to the target address, run the telnet command instead of ping. That will give much better information if you are investigating telnet. The Windows telnet command should return a message if it cannot connect. We need to see any message before deciding what to look at next. Tom
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  • Labnuke99
    @Majidkatoo - please open a new question for this issue - we will be glad to assist there. Can anyone else telnet to the host? Is there a firewall active on this client having problems? Or, is there a firewall between the client and the remote host? As TomLiotta says ping & telnet are different protocols and systems respond very differently to them. Ping is ICMP and telnet is TCP.
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