I am a RPG programmer/analyst trying to assist a remote client that just purchased a HP4350 printer and is having issues with the character size. She wants the character size to match what she is used to on her ancient impact printer.
Unfortunately, the characters on reports printed on her new laser printer are around 1/2 of the size that they should be and the output is scrunched up in the upper left hand corner of the page. Her printer configuration (CHGPRTF)matches the settings that I see at another customer's site that uses a laser printer.
The printer technician who installed the printer claims that there are not settings on the printer that would address this issue. I would appreciate any insight that you might have that would help me to assist my customer.
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