Comments on: Computer inventory, tracking, ticket system, etc.

By: bowlsys

bowlsys — Sun, 16 Jul 2006 09:30:30 +0000

We were looking for the same thing ourselves, then came across a product called SYSAID, it gives all you want plus remote control of desktops, worth a look !

By: kevine

kevine — Sat, 15 Jul 2006 23:54:36 +0000

I use Liberum helpdesk, It works great and it supports multiple operators, departments, etc. it is easy to install. If you need some help with it, send me an email to support AT royaltonpcgeeks DOT com.
You can see my helpdesk in action here: https://www.royaltonpcgeeks.com

Good luck.

By: mrmobile

mrmobile — Wed, 28 Jun 2006 11:07:28 +0000

I have also just started some research, and here is a list of some help desk tools that are either free or inexpensive. As I have not used them yet, I can only give the list and not any recommendations. It would be good to hear back from you on what tools you choose.

Trouble Ticket Express
Help Desk Lite
Help Desk Connect
OTRS (Open Ticket Request System) – This one looks very interesting
Service Desk + (www.servicedeskplus.com)
Ilient SysAid (www.ilient.com)
Close Support helpdesk (http://www.closefitsoftware.com)
ResourceTracker (www.bestpractical.com/it)
Polar (www.polarsoftware.com)
Net Support (www.netsupport-inc.com)
Liberum (www.liberum.org)
ManagER (www.smtechnologies.com)

By: wlacy25

wlacy25 — Mon, 26 Jun 2006 14:46:37 +0000

We have been using IRM (Information Resource Manager) for several years now and it has worked great for us. Computer hardware and trouble ticket tracking. We have customized it a little to better suit our needs.

http://irm.stackworks.net/

By: jack47

jack47 — Thu, 22 Jun 2006 16:51:29 +0000

I have used commercial software for years to do this. But
I have found that fsf.com may give you the action you are looking for. I believe these applications would not survive
if they were not top notch.

By: elpueblo

elpueblo — Wed, 21 Jun 2006 19:14:56 +0000

On the advice of the above member I downloaded “Mousetracks” I like it. My Corp is just small enough (exactly 25 computers and 1 IT Guy (Me)) to use the free version it took a bit to set up the domain logon script and to get audit to work. But that’s testing scripts and a documented error was what caused audit to have trouble.

I can post my script if you or anyother users want. the Audit problem is solved by copying some dlls to the audit directory.

The software signatures are a bit old (June of 2004) but you can add custom software to search (I added our Practice Management Program with no problems and Plan to scour the web for the names of exe’s for Yahoo Searchbar, Google Desktop search and many semi-malware (anti-workflow, and anti-Government-Compliance) progs.

Thanks for the advice, I hope it helped skepticals as much as it did me.
EPHS

By: kjmblvs

kjmblvs — Wed, 21 Jun 2006 08:35:41 +0000

I have been searching as well. It depends on how many technicians you have and how many computers you want to read, but I found a couple I like. One is web based (and works well) the other is an MS Access based package. So you don’t need servers to run them. In both cases, if you want to upgrade to a larger package the cost if $500. Not too bad for decent packages. I have used PC Collect in the past and it too works well for asset capture (hardware and software).

One Package is ServiceDesk Plus by Advent http://manageengine.adventnet.com/products/service-desk/download.html?pro
This has restrictions on what you will receive for free.

The other is MouseTracks.
http://www.gritware.com/downloads.asp

MouseTracks is a very simple package but works pretty darn well. One Technician unlimited network captures. Two or more technicians is $500

Hope this helps.
Konnie McCauley