Computer inventory, tracking, ticket system, etc.

0 pts.
Tags:
DataCenter
Development
Networking
I am wondering if anyone is using a good (free) inventory, computer hardware/software tracking, and help desk type ticket system. I have been looking into OCS Inventory and GLPI. Is anyone familiar with these? Also, any good cheap/free solutions for bar coding computers, monitors, etc. and logging them in a computerized database. I am looking for suggestions for computer inventory, asset management, and help tickets. Thanks for all your help.
ASKED: June 20, 2006  5:27 PM
UPDATED: September 4, 2013  1:12 PM

Answer Wiki

Thanks. We'll let you know when a new response is added.

You want a network you can manage, not a network that manages you! You wish you could have it… without spending a fortune. Your wish is granted.

• Automatic PC and software inventory and IT asset reporting to simplify your job.
• Network monitoring and troubleshooting to keep things running smoothly.
• An easy to use IT help desk for your company.
• IT answers, product reviews, and advice from SMB IT pros like you.
It takes less than 5 minutes to get started. No agents. No scripts. No manual. No hassles. Just download Spiceworks and go.

And, Spiceworks is really free. No trials. No time or device limits. Simply free. Even free support. All thanks to sponsorships by top technology vendors.

Freedom is just a download away.
Link :
www.spiceworks.com

Discuss This Question: 8  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Kjmblvs
    I have been searching as well. It depends on how many technicians you have and how many computers you want to read, but I found a couple I like. One is web based (and works well) the other is an MS Access based package. So you don't need servers to run them. In both cases, if you want to upgrade to a larger package the cost if $500. Not too bad for decent packages. I have used PC Collect in the past and it too works well for asset capture (hardware and software). One Package is ServiceDesk Plus by Advent http://manageengine.adventnet.com/products/service-desk/download.html?pro This has restrictions on what you will receive for free. The other is MouseTracks. http://www.gritware.com/downloads.asp MouseTracks is a very simple package but works pretty darn well. One Technician unlimited network captures. Two or more technicians is $500 Hope this helps. Konnie McCauley
    0 pointsBadges:
    report
  • ELPUEBLO
    On the advice of the above member I downloaded "Mousetracks" I like it. My Corp is just small enough (exactly 25 computers and 1 IT Guy (Me)) to use the free version it took a bit to set up the domain logon script and to get audit to work. But that's testing scripts and a documented error was what caused audit to have trouble. I can post my script if you or anyother users want. the Audit problem is solved by copying some dlls to the audit directory. The software signatures are a bit old (June of 2004) but you can add custom software to search (I added our Practice Management Program with no problems and Plan to scour the web for the names of exe's for Yahoo Searchbar, Google Desktop search and many semi-malware (anti-workflow, and anti-Government-Compliance) progs. Thanks for the advice, I hope it helped skepticals as much as it did me. EPHS
    0 pointsBadges:
    report
  • Jack47
    I have used commercial software for years to do this. But I have found that fsf.com may give you the action you are looking for. I believe these applications would not survive if they were not top notch.
    0 pointsBadges:
    report
  • Wlacy25
    We have been using IRM (Information Resource Manager) for several years now and it has worked great for us. Computer hardware and trouble ticket tracking. We have customized it a little to better suit our needs. http://irm.stackworks.net/
    0 pointsBadges:
    report
  • Mrmobile
    I have also just started some research, and here is a list of some help desk tools that are either free or inexpensive. As I have not used them yet, I can only give the list and not any recommendations. It would be good to hear back from you on what tools you choose. Trouble Ticket Express Help Desk Lite Help Desk Connect OTRS (Open Ticket Request System) - This one looks very interesting Service Desk + (www.servicedeskplus.com) Ilient SysAid (www.ilient.com) Close Support helpdesk (http://www.closefitsoftware.com) ResourceTracker (www.bestpractical.com/it) Polar (www.polarsoftware.com) Net Support (www.netsupport-inc.com) Liberum (www.liberum.org) ManagER (www.smtechnologies.com)
    0 pointsBadges:
    report
  • KevinE
    I use Liberum helpdesk, It works great and it supports multiple operators, departments, etc. it is easy to install. If you need some help with it, send me an email to support AT royaltonpcgeeks DOT com. You can see my helpdesk in action here: https://www.royaltonpcgeeks.com Good luck.
    0 pointsBadges:
    report
  • Bowlsys
    We were looking for the same thing ourselves, then came across a product called SYSAID, it gives all you want plus remote control of desktops, worth a look !
    0 pointsBadges:
    report
  • Schmidtw

    There's a whole gamut of software available from wiki based helpdesk to heavily featured systems which can grant you this functionality on some level.  Just depends how much you want to spend and what features you will actually use.  Spiceworks is a good place to start.

    11,330 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following