client access 5.7 prt screen problem

5 pts.
Tags:
Client Access 5.7
IBM iSeries
using client access 5.7, the print screen function only prints the dots and underline characters but none of the text characters..

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In most cases updating to the most current service pack has worked for me. In some other, changing to the correct pdt file or even checking the box to use the Windows default printer has worked. Rarely, it has turned out to be a pcl issue. Reinstalling a pcl5e has almost always worked for this one.

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