Tom– my problem originated last week when Purchasing asking the shipping supervisor to remove the print cartridge from the HP1505N which we had just purchased from Amazon.com. She did that; and then got an error message on both pc’s which are set up to use the 1505N that the cartridge wasn’t recognized. She replaced it with a sealed HP cartridge from office stores; and got a message that said something like “Congratulations, you have installed a geniune HP cartridge.”
She took it out; put the one which came with the printer back in, and continued to get a warning message that she should be using a geniune HP cartridge or the warranty could be void; HOWEVER, on the PC side the documents kept printing anyway; so we left it in the printer, still believing we could get the error message on the AS-400 to clear.
Monday morning after the IPL hadn’t cleared the error message as I had hoped; she removed the “suspect” cartridge and replaced it with the geniune one–and viola!!! We got only a typical AS-400 message asking us to verify the alignment….
It appears to me that our problem was entirely related to an interface between 1505N and AS-400 that the printer internal configuration (due to suspect cartridge) wasn’t what was the AS-400 expected. Once we made the 1505N and the pc connection “happy” the AS-400 connection was “happy” also……make sense?