Clear Printer Msg on AS-400 after hardware error on HP1505n

120 pts.
Tags:
AS/400
AS/400 errors
AS/400 printers
Yesterday the print cartridge on our new HP1505N printer got jammed. I cannot get the AS-400 printer message to clear. I have disconnected it from the ethernet cable; turned it off at toggle; disconnected power cord from power source; ended the printer/writer, varied it off and back on..and still can't get the message to clear. Any ideas?

Software/Hardware used:
I am at OS/400 V4R5 on a AS-400 model 9402. My network printer is a new to us HP1505N

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Tom– my problem originated last week when Purchasing asking the shipping supervisor to remove the print cartridge from the HP1505N which we had just purchased from Amazon.com. She did that; and then got an error message on both pc’s which are set up to use the 1505N that the cartridge wasn’t recognized. She replaced it with a sealed HP cartridge from office stores; and got a message that said something like “Congratulations, you have installed a geniune HP cartridge.”

She took it out; put the one which came with the printer back in, and continued to get a warning message that she should be using a geniune HP cartridge or the warranty could be void; HOWEVER, on the PC side the documents kept printing anyway; so we left it in the printer, still believing we could get the error message on the AS-400 to clear.

Monday morning after the IPL hadn’t cleared the error message as I had hoped; she removed the “suspect” cartridge and replaced it with the geniune one–and viola!!! We got only a typical AS-400 message asking us to verify the alignment….

It appears to me that our problem was entirely related to an interface between 1505N and AS-400 that the printer internal configuration (due to suspect cartridge) wasn’t what was the AS-400 expected. Once we made the 1505N and the pc connection “happy” the AS-400 connection was “happy” also……make sense?

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  • TomLiotta
    What message? What do you mean by "get the message to clear"? Where are you seeing the message? If you respond, please try to include any message ID. Tom
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  • Daks
    This is the message which I cannot clear. I have done everything I know of (20+ year user; not IT professional)....to clear this..last night I even blew away the printer/writer devd and re-created it..... Additional Message Information Message ID . . . . . . : CPA403D Severity . . . . . . . : 99 Message type . . . . . : Inquiry Date sent . . . . . . : 06/04/10 Time sent . . . . . . : 12:28:47 Message . . . . : Operator action required on device SHIPLASER (C R). Cause . . . . . : An error was detected on device SHIPLASER. Look at the printer to determine the cause of the problem. Recovery . . . : Do one of the following and try the request again. Possible choices for replying to message . . . . . . . . . . . . . . . : C -- Enter C to cancel the writer. R -- Enter R to continue printing the file after the problem at the printer has been corrected. Technical description . . . . . . . . : For more information, see your printer's operator guide. Bottom Reply . . . : R Press Enter to continue.
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  • TomLiotta
    For the moment, this is just for your "amusement". Does this look familiar?
                            Additional Message Information                        
                                                                                  
    Message ID . . . . . . :   CPA403D       Severity . . . . . . . :   99        
    Message type . . . . . :   Inquiry                                            
    Date sent  . . . . . . :   06/04/10      Time sent  . . . . . . :   13:39:31  
                                                                                  
    Message . . . . :   Operator action required on device LJ6PIP (C R).          
    Cause . . . . . :   An error was detected on device LJ6PIP.  Look at the      
      printer to determine the cause of the problem.                              
    Recovery  . . . :   Do one of the following and try the request again.        
    Possible choices for replying to message . . . . . . . . . . . . . . . :      
      C -- Enter C to cancel the writer.                                          
      R -- Enter R to continue printing the file after the problem at the printer 
        has been corrected.                                                       
    Technical description . . . . . . . . :   For more information, see your      
      printer's operator guide.                                                   
                                                                                  
                                                                            Bottom
    Type reply below, then press Enter.                                           
    Reply  . . . .                                                                
    In this case, it's a HP P2035n that we recently started using. Every blasted spooled file that gets sent to it brings the message above. Neither 'C' nor 'R' helps, although 'R' at least gets us to the next spooled file -- but only after walking over to the printer and pressing the Print button. (Replying 'R' before physically pressing Print doesn't work.) In short, I'm fighting the same problem. If I narrow down a solution, I'll post it here. I'm sure it's in the *DEVD, but haven't hit the right combination yet. Tom
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  • Daks
    YES--so you are getting the spool out put by pressing the button, like the paper had been "out"....??? We have been moving to a nearby printer.... Thanks Tom, this gives me a "better" fix for the time being......... I had hoped that maybe my normal Monday morning IPL would clear the error as this printer did actually work as we had hoped for 3 work days ......
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  • Rayj1031
    We need more precise information about the message. GO to Qsysopr, and place the cursor on the message, then press the F1 key. Write down the MSGID, then press F9 and this screen will tell you who issues the message the sample below should be similar to what you see. The 'From JOB, User,Number' will itentify the job that sent the message. If you display the job log for that job you may get more information about the failure :
                                Display Message Details                             
                                                                                    
     Message ID . . . . . . :   CPF1241       Severity . . . . . . . :   00         
     Date sent  . . . . . . :   06/08/10      Time sent  . . . . . . :   12:00:01   
     Message type . . . . . :   Completion                                          
     From . . . . . . . . . :   QSYSOPR       CCSID  . . . . . . . . :   65535      
                                                                                    
     From job . . . . . . . . . . . :   AVLMANPWR                                   
       User . . . . . . . . . . . . :     QSYSOPR                                   
       Number . . . . . . . . . . . :     629021                                    
                                                                                    
     From program . . . . . . . . . :   QWTMCEOJ                                    
                                                                                    
     To message queue . . . . . . . :   QSYSOPR                                     
       Library  . . . . . . . . . . :     QSYS                                      
                                                                                    
     Time sent  . . . . . . . . . . :   12:00:01.755672                             
                                                                                    
                                                                                    
                                                                             Bottom 
     Press Enter to continue.                                                       
                                                                                    
     F1=Help   F3=Exit   F12=Cancel
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  • TomLiotta
    ......make sense? Makes sense, more or less. I'd certainly complain to IBM about it though. Now if I can only track down why our "out of the box, standard setup" new HP printer is doing the same thing... Tom
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  • Daks
    This situation recurred 2 weeks ago (21 months later) and I found the same method worked (and this is the only thing that has worked for me) was to replace the ink cartridge. Both in 2010 and again last week, the PC which is a dedicated United Parcel Service connection showed a screen displaying "Congratulations, you have installed a genuine HP cartridge. After this message appeared on the "UPS" computer screen, the network printer which is linked to both that PC and the PC which is running the AS-400 through client access began accepting spool files from the AS-400 again and printing them. The UPS PC prints documents to the same printer but those documents did not stop printing either in 2010, when we first saw this problem; or this last 2 weeks.
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  • Splat
    Tom, what value do you have for the PRTERRMSG parameter in the device description? Had a similar problem with an HP 4015n - changing PRTERRMSG from *INQ to *INFO stopped that particular annoyance.
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  • TomLiotta
    ...changing PRTERRMSG from *INQ to *INFO stopped that particular annoyance. After changing it, ending the writer, varying device off/on, starting the writer, I now get a writer message -- CPI404F "Problem with device LJ6PIP." It's not an *INQ message though. The printer status still needs to be cleared manually. But at least I don't have to reply. Maybe small, but it's an improvement. Tom
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