clean up mailboxes – exchange 2003

5 pts.
Tags:
Active Directory
Exchange user profile
Microsoft Exchange 2003
Microsoft Exchange mailbox
I have a roming user that is no longer roaming. When his profile was changed in AD, his email account somehow got re-created. When I look at Exchange System Manager --> Servers --> ABCcluster ---> First Storage Group ---> Mailbox Store ---> Mailboxes I see two entries for user 123.45.6789 The first one has a red (x), but contains all his information THe second item only contains data since his profile was changed. How do I merge the two. Keep in mind that the merge tool only shows the active account.

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We use roaming profiles here to help us recreate the user profile the domain when we have to reformat an end user computer. What I have found is that when we do this the email account on the new machine is not automatic, the user cannot just open outlook and start working. All of the applications are reinstalled on the machine, since this includes Outlook 03 it has to be reconfigured on the new machine. This leads me to believe that roaming profiles copy things stored in the user profile, i.e. my docs, network printers, favorites, and some mapped drives but not applications.

Maybe when the user signed into another machine, they tried to open outlook and being that an email profile for the user had not been set up on the new machine they created a new email profile. The point I’m trying to make is that roaming profiles in my case don’t set up the email account automatically on a new machine that the end user has never logged into before.

I hope this helps you out, roaming profiles are neat but they can be a bandwidth hog and you need to make sure you have enought space and throughput for this. In our case we don’t that is why we just use them for new formats and then we end up deleting the roaming profile after the new computer is completely setup. This can be hazardous if the end user has a virus on his old machine and we then create a roaming profile, yep you guessed the virus can pull over with the roaming profile so be careful of this. Again I hope this helps you out as these are my experiences with roaming profiles.

Great insight to roaming users and the answer that you gave was… ummm, well it was… missing?

Can you edit and reactivate the red “x” account? If you can possible change the user name and get it reactivated, then you might be able to merge them at that time. Just a thought.

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  • R vishaal
    hello mate. this is ur question : How do I merge the two. Keep in mind that the merge tool only shows the active account. ??? the anwser is simple , extract his mails from the old mail box and put them in the new one. there is a tool that is available on microsoft site : Microsoft Exchange Mailbox Merge program (Exmerge.exe) information. OR delete the new mailbox and reconnect the user to the old one.
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  • Petenun
    Before you can use ExMerge, you need to take a "dummy" account and attach it to the orphaned mailbox. Only then will the dummy account / old mailbox be visible through ExMerge. Then, when you use ExMerge (two-part) to extract the mailbox data, it will save it to a filename dummyaccount.pst. Then, to import the data into the new mailbox using the 2nd part of the Exmerge 2-part merge.
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