Cisco VoIP phone DID not setup for outside calls?

5 pts.
Tags:
Cisco
Cisco Phones
Cisco VoIP System
VoIP
I have three Cisco 7940 VoIP phones I am trying to setup for new users. The phones won't receive calls from outside lines and only show the four digit extension on the screen rather than the entire phone number. I believe this is because the DIDs are setup for internal use. How can I verify that this is the case and/or change it?

Software/Hardware used:
Cisco Unified CM Console, 7940 VoIP phone
ASKED: November 9, 2010  6:13 PM
UPDATED: March 25, 2011  9:43 PM

Answer Wiki

Thanks. We'll let you know when a new response is added.

I would agree that your DID dial plans are not set-up properly. Also, the reason your phones only show their extension is that is how the ephone/ephone-dn is set up on your call processing mechanism (CUCM / CME? – you weren’t specific).

To chhange the dispaly on your phones, you’ll have to edit the e-phone settings to reflect ore than the internal extension. Then you’ll need to alter your DID configs to point to the extensions properly…

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