Cisco Telphony enquiry abut call forwarding options

5 pts.
Tags:
Call forwarding services
Call Manager
Cisco Call Manager
Cisco Voice
Telephony
VoIP
Hi I am having a problem with calls forwarded to one user directly from the switchboard. this user now and again receives calles that are ment to go to a diffrent user. I have checked call manager and i have not seen any call forwarding options set in those directory numbers. Can anyone let me know if there is another way of setting call forwardings in call manager 5.0

many thanks Labi

ASKED: January 7, 2010  1:33 PM
UPDATED: January 7, 2010  9:23 PM

Answer Wiki

Thanks. We'll let you know when a new response is added.

Call forwarding can be setup at the line level from CM Administrator by an administrator. User can also setup call forwarding at the line level from user web pages or an end user can forward there phone by pressing the CFwdALL softkey on their phone.

In your situation there are a number of things that could be going on. So many that it would not be possible to address all of them in this format. If this is not a consistent problem then it is most likely not a configuration issue. The majority of the time it comes down to user error.

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