cisco Call manager

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Help I am new to Cisco Call manager and we seem to be having problems with call flows. when people call in they get a auto attendant hit 0 and go to a operator well here is the problem they hit 0 the operator is busy and they go back to the autoattendant, where do I change this. second question where can I get good training on Cisco Call manager, or a good admin guide. been using the Help function but doesent always explain everything.

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Hello Richl01,

Your Auto Attendant, is this a Cisco Unity server by any chance or the built in Auto Attendant (AA)? If you are using the built in AA, the trick is to set up a Hunt List, so there are alternate extensions to go to, if the first number is busy. As far how to do this I would recomend reading the administration guide. Select which version you have here;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

To get the answers on all your CallManager questions, (from the horses mouth) go to http://forum.cisco.com/eforum/servlet/NetProf?page=main This is the Cisco forum site. Then go under IP Telephony.

Let me know if you have any other questions.

Mike

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  • Itmanagement1
    Hi I currently have an ISDN 30 (100 indial range) and a SIP service. I am looking at purchasing an addtional 100 number block from my provider. How do i set this up in my cisco call manager?
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