Chat software for business website

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Can I improve web based customer support service with live chat Software? If yes then how?

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Hello,

Obviously, live chat is simple and fast solution for giving web based customer support service. Using eAssistance Pro live chat on website you can instantly assist your website visitors and improve your customer service. Know more about benefits of using live chat from here https://www.eassistancepro.com/

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  • edwinjhoffer
    I don't think that only software may help  you to solve your clients issues. For this I would like to suggest you some links:

    http://www.phplivesupport.com/
    http://codecanyon.net/item/php-live-chat/6261119
    http://codecanyon.net/item/php-live-chat-php-wordpress-joomla-drupal/6905905
    http://livehelp.stardevelop.com/
    http://livehelperchat.com/

    Thanks
    Edwin
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  • Gabe9527

    You need to think long and hard as to what is missing from your on line support - What would the person at the other end of the chat window need to know to help your customers.

    Sales companies would find this easier as all the person would need to know is what is being sold and what is the best deals etc.

    Technical companies would be able to help with minor technical issues but then so could a forum or knowledge base. Having someone there 24/7 may not be cost effective as for each skill required this may mean more staff.


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