CGI Error

50 pts.
Tags:
CGI
Perl
Perl error handling
Web development
What is the best solutions to fix CGI Error upon login to a Web Application? There were successful login for almost 800 plus users and succeeding users encountered the error. Target users to access the internal web application is 2000. Any advise?

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1) During initial login of the users:

Error ocuured on the application web page:
“Docuware Internet Server Error: Username passwrod is invalid . PLease check your entry.
StatusCode 0×00400001 0xfffffff ”

Procedure in stop/start services.
Take offline / online DW5 Internet Services using cluster administration.

2. After refreshing the website second error will be CGI: Server cannot be connected:
“Docuware Internet Server 3 Error : CGI Server cannot be connected.”

Then, we need to stop/start services(IIS Administration Services), for the website becomes available.

We usually encountered this error during peak hours, meaning many users are accessing the website. Approximately 1000 users or more….

Discuss This Question: 3  Replies

 
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  • Denny Cherry
    And the error message would be what?
    66,290 pointsBadges:
    report
  • Wackojo
    1) During initial login of the users: Error ocuured on the application web page: "Docuware Internet Server Error: Username passwrod is invalid . PLease check your entry. StatusCode 0x00400001 0xfffffff " Procedure in stop/start services. Take offline / online DW5 Internet Services using cluster administration. 2. After refreshing the website second error will be CGI: Server cannot be connected: "Docuware Internet Server 3 Error : CGI Server cannot be connected." Then, we need to stop/start services(IIS Administration Services), for the website becomes available. We usually encountered this error during peak hours, meaning many users are accessing the website. Approximately 1000 users or more....
    50 pointsBadges:
    report
  • Denny Cherry
    It sounds like the Docuware software is crashing under the load of the users. I would contact the company that makes it and have them look into the problem.
    66,290 pointsBadges:
    report

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