Selecting human resources is not too different from any other kind of resources. The candidate must display effective communication in addition to advertising it. I would only find favor in a resume claiming these skills only if the quality and formatting of their resume attested to them.

As for certificates on business and personal communications, that doesn’t hold much clout in the more technical fields where I tend to concentrate my efforts.

HTH,
–Ed–

Ed Tittel 2207 Klattenhoff Dr, Austin, TX 78728-5480
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Regarding the former, I would not undervalue certification and or any advanced training. These “test” are designed to showcase a professional’s ability to grasp technical and or business knowledge, concepts, strategies, and best practices.

Granted I would not value certification alone, but they are a worthy stamp. Extensive practical experience does not automatically equate or translate to “successful” management, administration, support or implementation.

If you are afforded the opportunity and time, I would recommend a three-tier interview process as follows: (1) interview candidates based on resume to job description match and cater questions toward what value will this individual bring to the table/team; (2) if candidate passes first round, setup a “hands-on” interview that addresses the individuals professed core competencies and skills as they directly meet your requirements; (3) in a final third round, have the individual meet with other members of your team/department in effort to gauge the relationship.

Regarding the later (i.e., communication), pay particular attention to the resume. If the candidate has indeed acquired effective communication skills, these will be manifested throughout the resume. You may also wish to setup a phone interview to gauge the same.

The key to this type of selection process is to determine if extensive and effective communication skills are required for the position. Will this individual interface with the business stakeholders and executive decision makers; will be individual work with out team members and take project lead as deemed appropriate. In other words, how communicative is the position.

There are a lot of talented skilled individuals wihtin IT that unfortunately are not the most personable. But if teamed up with the right peers can bring a tremendous value to the organization.

Long story short: paper is paper, find a match that would get the candidate in the door, but be very meticulous in your interview process. Remember, the wrong decision is more costly than having to invest in an employees growth and development.