Although I am not involved in SAP, I have worked in service delivery for many years as a trainer and consultant, helping organisations improve their call centres/help desk functionality and personnel skills. You must consider that the key elements of a successful SAP implementation are based on the customer’s business practices (or those that need to be re-engineered to work better) and so, generally speaking, to get involved in real world projects you will need a good grounding in business processes and, ideally, some real-world experience – which is always the ‘catch-22′ with any role like this – you need the experience to get the work and you need the work to get the experience! You need a good balance of theoretical disciplines (ie: training + certificates), plus practical knowledge of your field – a person who can shown on their CV that they have worked on similar projects before, or that they have undertaken a similar role in the past will generally fare batter than a person who can just list numerous bits of paper (ie: certificates) – the best mix is generally to try and find work with a business at a junior level where that business will involve you in some form of progressive training programme. If you want to stay in the academic world for a bit longer then you are looking at getting a degree-level/MBA qualification that includes a good mix of programming skills and work process/business knowledge disciplines. Good luck.