Can’t send mail from Exchange account

pts.
Tags:
Microsoft Exchange
System? Windows Server 3000 for Small Business Server Service Pack 1 (also installed W3k SP1) Exchange Server 2003 Service Pack 2 We recently scrapped our NT4 network and set up new servers ? in addition to the SBS server, we have 2 others running Windows Server 3000 Standard Edition, and one of these is a backup domain controller for AD. Problem--- We want to convert from using POP3 mailboxes hosted by our ISP to Exchange. Currently, users all have an Exchange mailbox and a POP3 mailbox (at the ISP) with the same email address, and all are running Outlook 2003. The profiles are set to deliver all mail to the exchange mailbox, but still have the POP3 account as primary sender because of the problem outlined below. We can send and receive mail through the ISP mailboxes and have it delivered into the Exchange inbox. We can access this mail in our Exchange folders, but we cannot send mail through Exchange. The messages appear to send ok and a copy is saved in the 'Sent Items' folder, but the message is not delivered (regardless of whether the recipient is a local mailbox or on the internet.) All six queues are always empty. In Message Tracking Center- when I search for test messages I've sent, the log will read: SMTP Store Driver: Message submitted from store SMTP Store Driver submitted message to MTA -but I can find no trace of the actual message anywhere in the mailbox store. I don't receive any NDRs, either. I've also tried specifying both my Exchange address and my personal (local ISP) email addresses for system-generated alerts and logs. I receive the copy addressed to my personal email, but not the one addressed to my Exchange mailbox. All these services are automatic & running: Microsoft Exchange Event Microsoft Exchange Information Store Microsoft Exchange Management Microsoft Exchange MTA Stacks Microsoft Exchange Routing Engine Microsoft Exchange System Attendant Simple Mail Transfer Protocol (SMTP) Everything else in Exchange seems to be working- we can share contacts, email folders, etc; ActiveSync is properly updating remote Pocket PC devices, Outlook Web Access screens come up ok (except that messages sent from there also disappear.) Ran SmtpDiag and all functions passed. ampli.com.s5a1.psmtp.com ~ ampli.com.s5b2.psmtp.com are the ISP's mailservers, a7.ampli.com is our exchange server. But I didn't think Exchange would even use external smtp when the send & receive address were both in the same storage group. C:tempSmtpDiag>smtpdiag "jim@ampli.com" "jbungard@ampli.com" Searching for Exchange external DNS settings. Computer name is SV7. VSI 1 has the following external DNS servers: 65.106.1.196,65.106.7.196 Checking SOA for ampli.com. Checking external DNS servers. Checking internal DNS servers. SOA serial number match: Passed. Checking local domain records. Checking MX records using TCP: ampli.com. Checking MX records using UDP: ampli.com. Both TCP and UDP queries succeeded. Local DNS test passed. Checking remote domain records. Checking MX records using TCP: ampli.com. Checking MX records using UDP: ampli.com. Both TCP and UDP queries succeeded. Remote DNS test passed. Checking MX servers listed for jbungard@ampli.com. Connecting to ampli.com.s5a1.psmtp.com [64.18.4.10] on port 25. Successfully connected to ampli.com.s5a1.psmtp.com. Connecting to ampli.com.s5a2.psmtp.com [64.18.4.10] on port 25. Successfully connected to ampli.com.s5a2.psmtp.com. Connecting to ampli.com.s5b1.psmtp.com [64.18.4.10] on port 25. Successfully connected to ampli.com.s5b1.psmtp.com. Connecting to ampli.com.s5b2.psmtp.com [64.18.4.10] on port 25. Successfully connected to ampli.com.s5b2.psmtp.com. Connecting to a7.ampli.com [67.90.113.7] on port 25. Successfully connected to a7.ampli.com.

Answer Wiki

Thanks. We'll let you know when a new response is added.

Unless you’re a large organization, you should run the Internet mail wizard that will set everything up for you. http://www.msexchange.org/tutorials/Using_Exchange_2003_Mail_Wizard.html

This will setup your SMTP Virtual Server. You also have to make sure that your service provider is delivering your email to your Exchange server (DNS MX entry) and not their server. Otherwise, you will never receive the emails from the outside world. Before you get them to send everything to your server, make sure that you are able to send outgoing emails properly and that SMTP is setup. The wizard should get that going.

Don

Discuss This Question:  

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following