Can’t send e-mails from Outlook 2007

5 pts.
Tags:
Microsoft Outlook 2007
Microsoft Windows Vista

Ever since I re-installed Vista about a week ago, I can no longer send  e-mails. They all get stuck in the Outbox. The error message reads "The connection to the server was interrupted" (error code 0x800CCC0F).

I followed most of the guidelines on this forum that appeared to apply: verified POP3 and SMTP settings and they are OK; checked anti-virus and firewall settings (Kaspersky IS 2009) but settings also seem to be OK; created a new Outlook account, didn't help; increased time out rate, but no effect; disabled unnecessary add-ins (leaving Kaspersky, Cloudmark, and Outlook Backup, but they never created problems before), to no avail...

A tip from a forum user (credit to VanguardLH, message of 1/6/2008) was to start Windows in Safe Mode (with Networking), which DOES allow the message to be sent. This would indicate that a program is loading during a normal boot that is interrogating and delaying delivery of mail traffic. How can I find out which program is causing the trouble?

Any advice is greatly appreciated!



Software/Hardware used:
outlook, vista

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  • ToddN2000
    Are you running a firewall program? Sometimes ZoneAlarm and the like, will block traffic unless you have given it permission. When you re-installed Vista maybe something was reset.
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  • clark445kent

    Hi

    Please check the below steps you will resolve your issue

    Navigate to File >> Options >> Advanced >> scroll down to the send/receive heading >> click on the send/receive button on the right

    On the right hand side of the send/receive groups window that opens, click on the Edit button

    Un-check the "Get folder unread count for subscribed folders"

    Under Received mail items, check the option "User the custom behavior defined below"

    In the window below that displays your mail folders just select inbox and leave the others unchecked

    Click Ok and then exit out of options and perform a send/receive to test if it is now working

    These steps help me to resolve this issue and I hope these steps also helpful for you.

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