Comments on: Can’t save toolbar settings in Outlook 2003

By: littlejuanito7

littlejuanito7 — Tue, 07 Sep 2010 18:06:05 +0000

Hello all. Revisiting this issue again since we rebuilt the user’s machine from scratch. Now, not only can the user not save the settings in her Outlook toolbar (toolbars in an open email, not Outlook itself) but now when they open new emails, they group with Word instead of Outlook. Although it doesn’t keep the user from working, having to reconfigure the toolbar the way they want every day isn’t something that they want to deal with all the time. Figuring out why new emails are grouping that way would be an added bonus. Same set up, Windows XP Pro SP3, MS Office 2003 and Exchange 2003. No add-ins from any other running programs.

thanks again.

By: littlejuanito7

littlejuanito7 — Mon, 07 Jun 2010 20:29:20 +0000

The MS KB didn’t work. Might try reinstalling. Thanks for everyone’s help.

By: itaddict

itaddict — Mon, 24 May 2010 13:12:49 +0000

I saw a MS KB article for Outlook 98 with the same problem. They said to turn off word as e-mail editor and then open the email.dot template and set the toolbar the way you want it. I do not know if this would work with your version or not. I’m not even sure where the Word email.dot template is.

By: littlejuanito7

littlejuanito7 — Sat, 22 May 2010 00:31:20 +0000

Tried the commands but couldn’t get them to work. Kept getting “Cannot start Microsoft Outlook. The command line argument is not valid. Verify the switch you are using.” With and without the full path.

By: littlejuanito7

littlejuanito7 — Wed, 19 May 2010 16:49:59 +0000

We do have Group Policies but none that would affect their ability to save the toolbar settings that I’m aware of. The toolbar they are trying to configure is in an email and they use word as their editor because they like the auto correct feature for spell check. All users have their own profiles they log in with. Thanks for helping out.

By: technochic

technochic — Wed, 19 May 2010 15:23:38 +0000

Do they log into the domain under their own log in or a generic log in?

By: itaddict

itaddict — Wed, 19 May 2010 13:30:05 +0000

Do you have Group Policies that control Office?

Is the tool bar the tool bar in Outlook or in the E-mail? If it is in the e-mail, are you using Word as your e-mail editor or the Outlook editor?

Do you have roaming profiles that get reset?