Can’t save toolbar settings in Outlook 2003

420 pts.
Tags:
Office 2003
Outlook 2003
Windows XP SP3
User hasn't been able to save the toolbar settings in thier Outlook 2003.  We run MS Office 2003 (Outlook 2003) on a WinXP SP3 machine. We removed the Adobe Pro 9 add-in and the user has Admin rights on the PC.  Yet every morning when they forward, reply or open a new email they have to reset the toolbar and place them where they want them and add what they want again.  It stays for the day but is gone by the next day.  Any ideas will be appreciated. Thanks

Software/Hardware used:
MS Office 2003, Windows XP
ASKED: May 18, 2010  5:24 PM
UPDATED: September 7, 2010  6:06 PM

Answer Wiki

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I would from the command line within the Outlook.exe folder type the following:
“C:\Program Files\Microsoft Office\Office11″

Try this first:

Outlook /ResetOutlookBar

If the above doesn’t work, try this:
Outlook //CleanViews

Discuss This Question: 7  Replies

 
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  • ITAddict
    Do you have Group Policies that control Office? Is the tool bar the tool bar in Outlook or in the E-mail? If it is in the e-mail, are you using Word as your e-mail editor or the Outlook editor? Do you have roaming profiles that get reset?
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  • Technochic
    Do they log into the domain under their own log in or a generic log in?
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  • Littlejuanito7
    We do have Group Policies but none that would affect their ability to save the toolbar settings that I'm aware of. The toolbar they are trying to configure is in an email and they use word as their editor because they like the auto correct feature for spell check. All users have their own profiles they log in with. Thanks for helping out.
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  • Littlejuanito7
    Tried the commands but couldn't get them to work. Kept getting "Cannot start Microsoft Outlook. The command line argument is not valid. Verify the switch you are using." With and without the full path.
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  • ITAddict
    I saw a MS KB article for Outlook 98 with the same problem. They said to turn off word as e-mail editor and then open the email.dot template and set the toolbar the way you want it. I do not know if this would work with your version or not. I'm not even sure where the Word email.dot template is.
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  • Littlejuanito7
    The MS KB didn't work. Might try reinstalling. Thanks for everyone's help.
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  • Littlejuanito7
    Hello all. Revisiting this issue again since we rebuilt the user's machine from scratch. Now, not only can the user not save the settings in her Outlook toolbar (toolbars in an open email, not Outlook itself) but now when they open new emails, they group with Word instead of Outlook. Although it doesn't keep the user from working, having to reconfigure the toolbar the way they want every day isn't something that they want to deal with all the time. Figuring out why new emails are grouping that way would be an added bonus. Same set up, Windows XP Pro SP3, MS Office 2003 and Exchange 2003. No add-ins from any other running programs. thanks again.
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