Can’t Save or Open redirected “My Docs” after installing McAfee antivirus

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DataCenter
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Microsoft Office
Microsoft Windows
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SQL Server
I have a Windows 2003 Active Directory domain. All "My Documents" folders are redirected to the fileserver. After I installed McAfee Antivirus Enterprise, a problem developed. Users (all runiing Windows XP) cannot save or open documents from the "My Documents" folder using Microsoft Office programs, such as Outlook. For example, when they try to save an email attachment from Outlook, they get an "Access Denied" message when they click on My Documents. They can, however, open or save them directly. I read in a newsgroup that the solution for this problem was to make the users Power Users rather than Administrators locally. Oddly enough, that worked but now of course I have the problem that they can no longer install or run other applications.

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You definately need to call McAfee about this bug.

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  • Nharel
    Check to see if the default "My Documents" path is still pointing to the right place. When you say they can still save it directly, it means that permissions are correct, so no need to change that. If Outlook is the only one not working, try doing a "Save As" and see where the default directory is pointing to. I had a situation where "temp" directory permissions were changed and I had a similar situation.
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