Can’t open PDF’s from Outlook 2003

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Microsoft Exchange
OK - this is a weird one for me. New computer, Windows XP, SP1 patched Office 2003, sp 2 Registry hack for Level1remove to include pdf, exe Acrobat Standard 7.07 When the customer goes to open a pdf from outlook they get the following: Attachment Security Warning Warning! This file may contain a virus that can be harmful to your computer. You must save this file to disk before it can be opened. It is important to be VERY certian that this file is safe before you open it. Filename: xyz.pdf Type: Adobe Acrobat 7.0 Document save to disk or cancel This is the only person on the domain that is having this problem. I have recently installed the full version of Acrobat (problem was there prior to that). Today I uninstalled reader, and all patches and then repaired Acrobat no change. We dont' have any server side policies that block this (or it would be blocked for everyone). The customer has Admin rights on the computer. I'm kinda out of ideas for what could be wrong. Any suggestions would be greatly appreciated. thanks! Lirria

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I believe you need to leave the PDF entry off of your Level1Remove key. A PDF is not a Level1 attachment type, so you are actually making it a Level2 (with your referenced warning that requires you to Save). MDBs, EXEs, and LNKs are some common Level1s that you may need to change to Level2 with this entry.

You might also want to add the value “RemoveWarningFileTypes” to include commonly opened files (like PDFs, XLSs, DOCs, etc). This will give you the ability to uncheck the box to “Always ask before opening this type of file.”

Check out Regedit.com for more details.

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  • Lirria
    Well that does make sense - thanks for the help! It's now working. It also explains why another user worked just fine and she didn't on the same computer. Lirria
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