Can’t login to a VPN system from my home network

85 pts.
Tags:
Network protocols
Networking
I have a laptop running Windows XP, Service Pack 2. I had been able to log in to a VPN system (Windows Server 2003 Standard Edition SP1) from my home office but now I am unable to do that. When I try to connect, it makes a connection, displays the `Verifying username and password? window but then says `Disconnected. Error 721: the remote computer did not respond. ?.? If I take my laptop to another office and log in from there, it works perfectly. This leads me to believe that my problem has nothing to do with my PC settings and something to do with my router of my home office. I have Linksys router, model WRTP54G. I have not (to the best of my knowledge) made any changes to the router since it used to work. I do not have any idea what to look at to help resolve the problem. Is there any place I can look to help identify what is the real problem?
ASKED: June 12, 2006  10:21 AM
UPDATED: June 13, 2006  9:52 AM

Answer Wiki

Thanks. We'll let you know when a new response is added.

Hello,

There are some issues with older versions of firmware running on Linksys routers which will cause the 721 error when attempting to establish a VPN connection. Check your firmware version and if it is not the latest version, try upgrading to the latest version available for your model router. Should be able to download firmware and instructions from the Linksys website.

Good luck!

Discuss This Question: 1  Reply

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • MrGee62
    Very first thing to check is the IP address on the private side of your router. If it is conflicting with an address on the private work network then it won't get a connection. (same will go for IP address that router gives computer). For example... your private network ip address for router at office is 192.168.1.1 If your home network uses the IP address range of 192.168.1.x you will be in an address conflict and it won't work. To fix, try changing the LAN address of your home router. This should fix problem.
    0 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following