Comments on: Can’t access mailboxes

By: bacsguy

bacsguy — Sat, 12 Aug 2006 02:41:36 +0000

On the email address tab the box to ‘Automatically update email addresses based on recipient service’ is ticked, the update service is running on exchange, I’ve done an update and rebuild of all the recipient things in system manager.

I did get a mailbox to work by manually entering the email addresses (SMTP & X.400) in ADU&C and then on Exchange advanced, mailbox advanced (the box on the bottom) adding the security groups that a working user has. When add a user now tab only puts the SELF user/group in.

I have enough licenses

DCDIAG comes back with zero errors.

What could have possibly gone haywire with exchange adding the correct properties?

By: mwebber2005

mwebber2005 — Tue, 08 Aug 2006 11:11:20 +0000

One other thing you might want to look into is if you have enough licenses for your Exchange server. This happened to me a while ago. I added more licenses and then I was able to create the mailboxes.

By: pdmeat

pdmeat — Tue, 08 Aug 2006 09:53:45 +0000

1) Exchange does not create a mailbox (that is, it’s not viewable on the information store through ESM) until you send a message to it.
2) The Recipient update service only populates attributes to Active Directory, particularly email addresses, for users’ mailboxes that are recently created.
3) If you can’t see a user in the GAL, rerunning or rebuild the recipient update service isn’t going to help. If you can open the user object in ADU&C and see email addresses, the RUS did it’s job. What you need to do is one of two things or both: a) If you are using outlook in cached mode, you’ve probably just not downloaded the Offline Address Book recently. Click Tools->Send and Receive->Download Address Book. b)Going into Exchange System Manager (ESM) and go into Recipients->Offline Address Lists->Default OAL and click it and rebuild it. Once rebuilt you have to do part “a” again and download it on cachedmode clients and that will fix the problem.