cannot send this item problem

5 pts.
Tags:
Microsoft Outlook
Microsoft Outlook 2007
Microsoft Outlook error messages
Microsoft Windows Vista
Microsoft Windows XP
I have checked everything. All the accounts, profiles, and pst files are clean. I have a user that sends me emails from his windows mail account in Vista to my Windows XP Outlook 2007 addressed to mulitple people, and when I hit reply, type my message and hit send, Microsoft genrates the error "cannot send this item". Technet and Knowledge base on MS site has nothing on it. They won't even provide a listing of error codes for the program, probably so they can charge you for it to make up for short sales on their junk. Are there any ideas as to how many problems can get tied to this message? There is no error code either. I need a run time error code or some way to find out what that means to fix the problem. Microsoft isn't helping with their very poorly documented product.

Answer Wiki

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What mail client is this user using ?
After hitting the replay button, have you tried removing the user email address, and writing another address, or even writing this user address by hand ? the problem persists ?

I had a similar problem a few years ago, and I remember the problem was caused for the name(not the address) of the user, and the way his mail client managed it when sending mails, so finally we ended changing the user account configuration in his mail client.

– Carlosdl

*************************************

I’ve had this problem as well; it was solved by using the method that Carlosdl suggested. But first before you go changing anything, on the receiving computer Click “Reply” clear the entire “To:” line and manually type in the e-mail of the problematic account. If it goes through, then check the user account settings on the sending computer, try changing the name of the user. When I dealt with this a while back I just reentered the same name and it worked.
Good Luck

– Flame
*************************************

Just go into options, change the format to rich text or plain from HTML, and resend. The problem is that something in the original thread isn’t rendering properly in HTML, and outlook can’t resolve the problem.

— ronmo

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  • carlosdl
    What mail client is this user using ? After hitting the replay button, have you tried removing the user email address, and writing another address, or even writing this user address by hand ? the problem persists ? I had a similar problem a few years ago, and I remember the problem was caused for the name(not the address) of the user, and the way his mail client managed it when sending mails, so finally we ended changing the user account configuration in his mail client. Regards,
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  • Schmidtw
    Perhaps that there is content that Outlook percieved to be vicious/malicious/spam...and won't send it, just as outlook won't send certain extensions, etc. Hope this helps! -Schmidtw
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  • Flame
    I've had this problem as well; it was solved by using the method that Carlosdl suggested. But first before you go changing anything, on the receiving computer Click "Reply" clear the entire "To:" line and manually type in the e-mail of the problematic account. If it goes through, then check the user account settings on the sending computer, try changing the name of the user. When I dealt with this a while back I just reentered the same name and it worked. Good Luck *********************************
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  • ErnFam
    ronmo's solution fixed the problem for me immediately. Thanks!
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  • Patdean
    I have no prompt to send an attachment
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  • Ken2
    Changing from HTML to Rich Text worked for me. However, I found an even simpler fix. In my signature, I had a web address that was a hyperlink (blue underlined). That is what was not working with HTML. All I had to do was delete the web address in my signature and re-type it, and then it worked fine with HTML. By the way, in my case, I installed Outlook 2007 after I had already entered the e-mail account information into another mail program on my computer, and the account information was automatically borrowed from there on installation. I have a feeling the root problem is a bug in the software that sucks the account information from other e-mail programs/configuration files. I think this also explains why some people found that simply deleting the account and re-creating it solves the problem.
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  • Smasadali
    I will let u inform-
    10 pointsBadges:
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