Cannot log onto internet explorer on my laptop

25 pts.
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Access Internet
I have wifi & can open my emails but can't open internet explorer. I have selected fix connection problems and it says troubleshooting couldn't identify the problem. What could be the problem Thank you

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  • Subhendu Sen
    How did u open ur emails ! Did u use nay other browser like Firefox/ opera/ chrome. Is this a personal/ individual or office related issue. Please provide more details.
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  • asmacd
    Emails is via windows live mail. Can't open google chrome either. Personal laptop. Thank you
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  • carlosdl
    I suppose you mean you can open internet explore and any other browser, but you cannot surf the web.

    You need to make sure you are in fact connected to WiFi.

    Also, take into account that being connected to a network via WiFi doesn't necessarily mean you have internet. 

    You could try resetting the cable modem and the wireless router.  This is usually done by disconnecting them from the power.
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