Cannot expand the folder

5 pts.
Tags:
Microsoft Office 2007
Microsoft Office Error Messages
My manager gave me edit rights to her inbox & calendar and I received an email stating she gave me these permissions. I went into my account settings to add her to my mail folders and when I click on her name, I get the "Cannot Expand the Folder error." I have the same permissions for two other people on my team and I am able to access their info from my mail folder.

Software/Hardware used:
Microsoft Office 2007

Answer Wiki

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Resolution
Turn on the Folder Visible option for the mailbox that contains the folder you want to share.

More information
To select the Folder Visible option

On the computer containing the mailbox with the folder you want to share, right-click the Mailbox, in the Folders list and click Properties, on the shortcut menu.
On the Permissions tab, click to select the Folder visible check box in the Permissions area.
Click OK.

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To assign permissions to the shared folder

On the computer containing the mailbox with the folder you want to share, click Options, on the Tools menu.
On the Delegates tab, click Add, select those you want to give access to the folder.
In the Delegate Permissions dialog box, select the permissions you want to give to those who will have access to this folder, and then click OK.

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To access the shared folder from another computer in Outlook 2000

On the computer that is to access the shared folder, click Services, on the Tools menu.
Click the Microsoft Exchange Server service, and click Properties.
On the Advanced tab, click Add.
In the Add Mailbox dialog box, type the name of the user who owns the mailbox containing the folder you want to share, and click OK.
The mailbox is added to your Folders list. Double-click the mailbox to open it, and display the shared folder.

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To access the shared folder from another computer in Outlook 2002 or in Outlook 2003

Start Outlook.
On the Tools menu, click E-mail Accounts.
Click View or change existing e-mail accounts, and then click Next.
Click your Microsoft Exchange Server e-mail account, and then click Change.
Click More Settings.
On the Advanced tab, click Add.
In the Add Mailbox dialog box, type the name of the user who owns the mailbox that contains the folder that you want to share, and then click OK.

Discuss This Question: 2  Replies

 
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  • papaalpha1
    NO discussion, I want to thank Gabe9527 for the complete answer.  NO one else had mentioned checking the Folder Visible box.  Three days of research an dnot one mention.  Thank you. 
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  • Amanda lakai
    First ensure that you have set the "Folder Visible" option for the mailbox.

    In order to fix the issue the Folder Visible option for the mailbox needs to be turned on.
    To do so follow the given steps:
    - Open the shortcut menu > Go to the Folders list and click Properties
    - Then Right-click the Mailbox
    - Go to the Permissions tab 
    - From the Permissions area,select the check box "Folder visible"
    - Click OK.

    For more info check the link:http://support.microsoft.com/kb/237825
    1,425 pointsBadges:
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