My Outlook 2003 clients on Exchange 2003 can send but not receive emails

25 pts.
Tags:
Exchange Send/Receive
Exchange Send/Receive Limitations
Microsoft Exchange 2003
Microsoft Outlook 2003
Microsoft Windows Server 2003
Outlook 2003 rules
Outlook send/receive
Send/Receive settings
i have exchange server 2003 with clients using outlook 2k3... i can send emails to all domains including gmail, yahoo, and hotmail etc.. and also to other MS Server 2k3 domains...however i cant recieve any email from the public domains or the private MS 2k3 domains any ideas?

Software/Hardware used:
Server 2003, exchange 2003, outlook 2003

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Final answer: Has anything changed on firewall or DNS? Port 25 is typically required to be open for inbound email. Loss of DNS records can also cause message receipt issues. Confirm that appropriate “A” and “MX” records exist for your domain(s).

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  • Labnuke99
    Has anything changed on firewall or DNS? Port 25 is typically required to be open for inbound email. Loss of DNS records can also cause message receipt issues. Confirm that appropriate "A" and "MX" records exist for your domain(s).
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  • Technochic
    My first question is, did it ever work? Is this a new install or is this a new development on a previously working install? What troubleshooting have you done so we don't suggest steps you've already performed?
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  • EmNichs
    I found the following feedback in a Windows Tech Center forum: If you manually hit the send/receive button, or F9, do the missing messages appear? Can you see them in OWA, or in Outlook logged into a different client PC? I've seen this with some kind of issue I attribute to OST corruption. What generally fixes it for me is to make sure Outlook is shut down (no outlook.exe processes running in Task Manager), then rename or delete the OST file in the user profile. Restart Outlook, and it'll create a new OST, hopefully eliminating this problem at the same time. Make sure to allow some time for the OST to be recreated, during which Outlook, and probably the whole PC, will perform somewhat slowly. Other members have some additional opinions about this feedback.
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  • BentLizzard
    ok so i setup an SMTP connector going to anothe Exchange 2003 domain and i am now able to send and recieve email from that domain....however i cant recieve any incoming internet mail...i can find my mx record from a global NSLOOKUP so my mail server is being advertised through DNS but im still not sure about the Firewall port 25...the firewall im going through i do no own and havent been able to get in contact with the administrator
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  • BentLizzard
    finally got in contact with my firewall admin and he forgot to allow us through port 25...published our mx record and everything just didnt put the allow in >.< problem resolved
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  • Labnuke99
    BentLizzard - thanks for the followup to document what the resolution was for this issue.
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