Can not sign in normally to ATT email site

135 pts.
Tags:
AT&T
Google Chrome
Internet Explorer
Mozilla Firefox
Can not access ATT email using: Internet Explorer; Google Chrome; Mozilla Firefox. Can access ATT email using:  mail.yahoo.com, Password has been changed "too numerous to count" times. Can sign in to ATT account site. A new external modem has been acquired. Rep at ATT deemed modem was defective. It was a 2Wire Gateway, approx. 15 years old. And still no sign in possible. I'm able to access homepage for Internet Explorer, Google Chrome, and FireFox. Reps at ATT says they have done all they can do and the only thing left is to reformat the computer. Can this be avoided? This computer is: Windows 8

Software/Hardware used:
ATT email powered by Yahoo

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  • TomLiotta

    It was a 2Wire Gateway, approx. 15 years old.

    15 years old? Seriously? And it actually makes some successful connections? First thing should be to replace with something more current, and also ensure that cabling is replaced.

    Tom

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  • ToddN2000
    I'd take Tom's approach. Try a new modem. Did ATT rep really suggest reformatting ? Sounds like they may have been trying to brush you off. Most ISP nowadays I have dealt with provide modems to customers. Personally my DSL modem is a Bell Atlantic that has to be about 13 years old. Still works fine. I think if the modem was bad you would not be able to get anywhere on the internet.
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  • Canhandleit

    TomLiotta: I can just see the expression on your face and saying "seriously". I had to laugh. Anyway the modem was replaced and the problem is still there. No normal way of signing into the email but can use mail.yahoo.com which I feel I should not have to.

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  • Canhandleit
    ToddN2000: Yes the ATT rep did suggest a reformatting. The modem was replaced however the problem remains.
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  • TomLiotta

    Although electronics can have a very long lifetime, devices can definitely degrade as years go by. And networking technologies have changed drastically in 15 years. That's pre-Win98, back into the Win95/WinNT timeframe. ISPs have moved on. That doesn't mean routers/modems won't work. It just means they should be eliminated as a cause.

    (But note that I'm currently connected through a DSL router/modem that's around 10 years old. I don't need anything beyond its capabilities, but it's right at its limit for troubleshooting nowadays. I'll replace it soon.)

    What other devices on your network are available for making the same connection?

    Tom

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