Can a user lose e-mail on an exchange server?

20 pts.
Tags:
Email management
Exchange Server
Outlook 2003
I was setting up a new laptop for a current employee to change over to. I was setting up her outlook account and when i set it up all of her current (past week) email was gone from the machine she was originally working on. I went to access the webmail and it was gone from there too. But when I went back to the new machine that I had just set it up on it was all there. Is there any reason for this occurance and is the e-mail gone from the exchange server?

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check that the account on the new laptop is an .ost instead of a .pst. If you have an account set up originally for offline use and create the account on another machine as a pst (no offline settings), the inbox gets sucked down to the .pst… I did this to a senior VP my first week, almost wet my pants (as did he when he thought he lost 2GB of email) until I figured it out with help from somebody who did the same thing before me.
From outlook, tools|options select mail setup tab, email accounts, click change on email accounts panel, change existing accounts, and get to the exchange server settings panel, click the more settings button at the bottom, click the advanced tab, click offline folder settings at the bottom of the panel and creat the .ost. you can also get to the mail utility from the control panel

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