Calls per month – Call center metrics

Tags:
Call Center management
Call Center metrics
Call Centers
I would like to know the number of businesses in the US whose contact centers / call centers (customer service or sales or technical support, etc.) process 1 million calls or more per month.  Is this figure available anywhere?
ASKED: February 5, 2010  9:49 PM
UPDATED: February 8, 2010  1:50 PM

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