I'm an "E-learning Specialist" who has recently taken a job at a call center which uses Avaya.
The center wants me to set things up so that e-learning is delivered automatically (it "pops up")
whenever there's a sufficient drop in call volume. I know that Knowlagent has
this functionality, but I'm wondering if there isn't a simpler application that could handle
the task, or whether I can code this myself. We're using Avaya (lucent's) Call Management System.
The system I'm working with is a black box to me so far.
Do you have any insight what I should be looking for or what I could be doing?
February 17, 2005 2:16 PM
February 22, 2005 4:35 PM