Call Center Agent Performance

5 pts.
Tags:
Call Center
Who is responsible for the call center agent's performance in their first 3 months? A trainer, supervisor or QA?

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What are you basing performance on? What type of call center? If you are a telemarketing company you cannot blame the agent if he get’s hang ups or no answers. Personally I don’t answer my phone unless I have a valid caller ID. If this is a customer support call center, some problems may take longer to resolve and this would mean the agent has lower call volume.. More details on the type of call center, agent’s duties and reason to look at their performance are needed to give a more specific answer.

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  • Subhendu Sen
    Why did you ask? Are you working there/you are a owner of a call center? Is this a part of your learning? Why did you ask for first 3 months, then what for rest of the months?
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