Call Center standards
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Bernadine
10 pts.
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Q:
Call Center standards
Call Centers, Call Center metrics, Call Center management
I'd like to ask what is the standard Team Leader to call center Customer Service Representative (CSR) ratio.  Also, what is the standard number of call evaluation/monitoring per CSR per month?
ASKED: Sep 1 2009  9:37 AM GMT
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CallCenter2010
210 pts.
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A:
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It depends on the nature of the supported call center services and products but the general inquiry services or telemarketing activates practice is 1:12
Last Answered: Oct 28 2009  7:44 AM GMT by CallCenter2010   210 pts.
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