Comments on: Calculation question on determining CRM ROI http://itknowledgeexchange.techtarget.com/itanswers/calculation-question-on-determining-crm-roi/ Mon, 20 May 2013 05:26:00 +0000 hourly 1 By: laurenhoyt http://itknowledgeexchange.techtarget.com/itanswers/calculation-question-on-determining-crm-roi/#comment-56766 laurenhoyt Mon, 29 Sep 2008 15:31:16 +0000 #comment-56766 Hi there,

On SearchCRM.com, ROI expert Tom Pisello has discussed this question and similar topics at length. Browse his Ask the Expert section or jump directly to these Q/As:

Metrics: ROI, IRR, NPV, payback, discounted payback

What’s the difference between NPV and IRR?

How can I calculate internal rate of return (IRR)?

Hope this helps!
Lauren
Editor, SearchCRM.com

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