Calculation question on determining CRM ROI

Tags:
Call Center ROI/TCO
CRM ROI
ROI
What is the difference between risk-adjusted ROI and IRR? If I use cumulative discounted cash flow (i.e. NPV) divided by the present value of cost (i.e. cash outflows, including tax increase) to calculate ROI, why does this consistently yield a higher percentage than IRR? Please advise. Thank you.

Answer Wiki

Thanks. We'll let you know when a new response is added.

A place to start looking for an explination might be here:

http://www.valuescopeinc.com/ViewDetail.aspx?PCID=48

or here:

http://www.allbusiness.com/management/432981-1.html

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