Cached Mode ost file rebuild fails

15 pts.
Tags:
.OST files
Cached mode
Mailbox management
Microsoft Outlook 2003
My Outlook K3 user had approached our mailbox limit on her laptop. Cached mode and her ost file were working fine. Because she was in the office and on a deadline I disabled cached mode so she could work and complete her project. Afterwards she reduced her mailbox to one-third its original size. I then turned cached mode back on and the rebuild process halts with the 'Mailbox Cleanup' window saying she is over the limit. It cannot finish creating the ost file and I am forced to disable cached mode. Additional Info: Of my 30 or so laptop users she is the only one with this problem. Her ost file ends at the middle of last week. Her mailbox is well below 50% of our limit. Her pst files are no more than 2 GB. All other systems are running fine.

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Disable cached mode. Find the ost file and delete it and then enable cached mode to recreate ost.

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