Business presentation for inbound Call Center

Tags:
Business presentations
Call Center
CRM
SMB
I work in a 3rd party call center and would like to start a new business which is INBOUND but i don't know the process. I am going to have a business presentation with client very soon. Hope you can share with me the process.

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<b><a href=”http://www.steptocallcenter.com”>Starting a call center</a> Business</b>

1- Under stand your Business Needs.
2- Design your Call Center and put together your business plan
3- System selection and Implementation of your call center infrastructure
4- Manpower Hiring
5- Staff Trainings
6- SLA & KPIs internally and with your clients
7- Operations and go live
8- Assessing performance

Wish you all the best

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