bt broadband & netgear dg834gt router

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802.11 networking equipment
Networking
Routers
Hi, ive just bought a netgear adsl router and i have an existing bt broadband connection. the thing is i cant connect to the internet with it. it cant get the ip address etc from the bt dhcp server. a friend tried it on his pipex account and it worked 1st time! Can anyone help? has anybody else had the same problem? thanks andy
ASKED: February 16, 2005  8:08 AM
UPDATED: March 4, 2005  5:33 AM

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Thanks. We'll let you know when a new response is added.

You do have connectivity since you are getting a DHCP address. You need to isolate the problem further:

1. Is your PC getting a DHCP address from the DSL provider or router? What address does PC pickup?

2. Can you ping the IP of your DSL router?

3. Can you ping the IP of your DSL provider gateway?

4. Can you ping the IP of your DSL provider DNS?

5. Can you ping a name and have it resolve into an IP?

These questions will lead you in the right direction…

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  • Andy11983
    i can ping the router but that about it. its getting the dhcp from the provider. the adsl says that its connected teo a 576kbps network but the ip address,gateway and subnet and are outlined with "--" but a friend connected it to his pipex dsl and it setup and connected almost instantaniously. thanks andy
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  • Greenie
    If you connect your PC directly to the broadband modem can you connect to the internet? If you can do the following. 1. Reconnect the equipment to include the Netgear device. 2. Power off the Netgear router 3. Power off the broadband modem 4. Power up the broadband modem 5. Power up the Netgear router Check to see if the router is receiving an IP address. If you cannot connect to the Internet when your PC is directly connected to the modem you need to contact your ISP to troubleshoot the connection.
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  • Larrythethird
    If you can pg the Netgear router, you can go to it's web page. By efault it's 192.168.0.1. There should be a "router status" selection somewhere. Inside of that should be a "connection status" (at least that's how mine works). There you should be able to release and renew you DCHP address provided by your ISP. If not, I agree with the previous response that you will ned to contact you ISP.
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  • Greenie
    One other item to consider is the possibility that the DSL connection is tied to a MAC address. If you had your PC connected to the DSL modem and it worked then the ISP may have tied the connection to the MAC address of your PC. The fact that it works on the Pipex connection tells me that the device is functional and it is ISP related. Try configuring the Netgear device to spoof the MAC address of the PC and see if it works then.
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  • Andy11983
    Hi thanks for the replies, i dont thinkthe dsl is mac sensative as it come with a cd to install your dsl modem drivers and i have had it running on 6 different machines. Strange? thats BT for you though nothing but hassel thanks again andy
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  • Bammber
    Hi I Have had the same problem! Have you resolved yours?
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