100% Disk usage

10 pts.
Tags:
Disk usage
hard drive
HP Laptop
laptop
Windows 10
I've just recently bought a new HP laptop running Windows 10 for my mother with 8GB of RAM, and an AMD a9 9420 Radeon R5 processor and while setting it up I noticed it was running unusually slow. I checked task manager and saw that my disk usage was at 100% constantly. This is not a problem that is new to me however, I encountered it before and the fix was simple. For this laptop, no fix has done the trick. I've temporarily disabled my anti-virus, I temporarily disabled Windows Search, I disabled the superfetch service on the recommendation of a friend, I uninstalled Skype and made sure chrome prefetching option was unticked, I disabled notifications and tips in windows, and I  made sure to check and resolve PCI-Express Firmware Bug and I even *REINSTALLED WINDOWS*. Nothing worked, not even after the fresh install and now I am at a complete block and loss of what to do. At this point the laptop is unusable it runs so slow. Should I return the laptop? Could it be a hardware issue possibly that is unfixable? Is there another fix hiding in plain sight that I haven't seen? Any help at this point would be amazing.

Software/Hardware used:
System Model:HP Laptop 15-bw0xx CPU: AMD A9-9420 RADEON R5, 5 COMPUTE CORES 2C+3G (2 CPUS) ~ 3.0 GHZ Memory: 8GB of RAM AMD Radeon R5 Graphics

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  • ToddN2000
    When you see the high disk usage, what apps are running and what percentage of the CPU are they getting? These may point to a possible app that id tying up the disk with I/O's or auto updates..I also assume you removed most of the bloatware that comes on today's pc's.
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  • Subhendu Sen

    First try to note down all applications name which are running background. Then disable one by one expect Microsoft services/ apps. Open msconfig, and try to un tick all unnecessary services and then reboot the pc in safe mode, and try to uninstall all unnecessary applications, or disable services as necessary. I am not discouraging you, but is it possible to install Windows 7 on another partition and see if the same happens again. Just for checking purpose. If all the tricks fail, as it is brand new, you may contact HP customer care/ service center for next step.

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