What malware remover is out there for me?

35 pts.
Tags:
Antimalware
malware
Security
Is there a malware remover for Locky, Cryptowall, and Zepto malware?

Software/Hardware used:
windows server

Answer Wiki

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The question is are you already infected? There are a few good AV programs out there and most of the free ones are ok for the casual user. If you are a heavy user you may want a paid program like Malwarebytes, Webroot or Kaspersky. They are pretty stable. I lean towards Malwarebytes as I have used it for a while.

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  • Kevin Beaver
    HitmanPro is a good one as well.
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  • Subhendu Sen
    Assuming your server is infected by some viruses while you mentioned several names. As this is a server (as the software mentioned), be careful when you use any anti virus software. Hope, there is any anti virus is installed already, if yes, have you ever updated this or schedule this one as auto update. However, for removing purpose, you can use malwarebytes to remove these kinds of viruses. But for better result, download MWAV (free) and reboot the server in safe mode and run MWAV. This can help you to overcome this issue.
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  • bolanleo
    Thanks, YES, the SQL dbase server is already infected and locked up.

    It is asking for a password at every attempt to access the files on the server.

    The server currently have updated Kaspersky AV installed on it, yet, the encryption took place.

    Has anyone come across a situation like this?

    If yes, what are the procedures to unlock the server and access the files? The server contains both the live and a partition for the Backup. So, no other backup elsewhere.
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  • Subhendu Sen
    What did it mean SQL Server locked? Have you enabled to open management studio/activity monitor? You mentioned, could not access files, assuming you mentioned about tables, generally SQL Server has data files (like .mdf, .ndf, and .ldf) & backup files (like .bak/ .trn) also query files have extension like .sql which are supposed to save under sql server folder unless you mentioned for another folder. There are more files which are related to system. However, assuming SQL Server exe is not running, you can run a scan as mentioned above in safe mode, but it is better to take backup of all data files/ bak files manually and do run a scan. For more info, please link here: https://support.microsoft.com/en-in/kb/309422
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  • bolanleo
    I wish I could send to this forum the screenshot of the Server.

    The Server still boots but the application doesn't run, and when we want to open any of the Ms Officefiles, it asks for a password.

    All user files have been encrypted on the server.

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  • Subhendu Sen

    You can disable macros to help prevent this and other macro-downloaded threats from infecting, & then only enable macros that you trust, on a case-by-case basis. Also disconnect the pc from al network sharing (if it is there). Now download this one from here: https://www.eset.co.uk/Download/Utilities/RAVC (32/ 64 bit, as per configuration) then install and run full scan option. during the scan, it may be shown cmd/ command pronmpt and if it will be found, ask for confirmation, press enter/ OK (whatever message shows). Now after full scan, download and install Microsoft malicious software remover tool from only Official MS web site. Run scan again. It will clear doubts none leftover kept inside this server. Now again download & install scanner for decrypt the files from here: http://www.pandasecurity.com/resources/tools/pandaunransom.exe

    Open this utility, it asks for files/ folders for decrypt, )don't be hurry) first create a test folder and put 1-2 encrypted files inside this folder and select from this utility this test folder, hopefully, it will satisfy you, and then select actual folder/ files for next process.

    This job requires huge patience, so never be hurry. Go by case to case. For your good concept, please link here: https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

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  • Subhendu Sen

    If it is successful, this is one more link that shows how to create trusted location for your files: https://support.office.com/en-us/article/Create-remove-or-change-a-trusted-location-for-your-files-f5151879-25ea-4998-80a5-4208b3540a62

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  • ToddN2000
    @bolanleo: From your explanation it sounds like you may have ransomware. These are near impossible to get around once infected. That is why a lot of people pay the fee to get the password/key to unlock their data.
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  • bolanleo
    Thanks all.

    I am satisfied with the responses so far.

    Regards 
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