I have a user with a brand new laptop. She takes the laptop home and leaves it on all night. Overnight it Blue Screens with the following stop code:
0x000000F4 (0x00000003,0x8A2DCC08, 0x8A2DCD7C, 0x805D13B6)
I have run diagnostics, updated the DVD firmware, cleared all temporary files.
What can I do to stop the BOD?
Software/Hardware used:
ASKED:
July 17, 2008 8:19 PM
UPDATED:
November 9, 2012 4:51 PM
I would definitely get on the phone with support from the manufacturer of the laptop! Sometimes when new computers are released to market there will be one thing wrong with many of that model. They might have more people experiencing this issue and already have a fix for it.
What file was listed in the blue screen?
When a system blue screens it creates a dump file. Download the debugging utility from Microsoft and run it against this dump file and you should get an idea. More often then not it is a hardware issue.
This error (a KERNEL_DATA_INPAGE_ERROR) may be due to an incorrectly configured hard drive or I/O controller (PATA or SATA). Specifically, if the HDD is set as a slave (subordinate for those Californians among us) device but is the only device on the active channel, OR if a primary SATA drive is connected to a channel designated as a master channel, this error may appear.
If this was a desktop system, you might want to attempt the solution by yourself; but as Technochic stated, this is an issue which should be addressed by the notebook manufacturer…