Blue coat question

5 pts.
Tags:
Blue Coat ProxyClient
Does anyone know what it means if the LED display message "blue coat" is stuck on a Blue coat 400 series.  I tried the front panel buttons and they are not responding or changing the LED display message or configurations.  I tried holding the left arrow for 5 seconds still nothing.  I cant even console into the device with a pc.  Do you think this device is dead.  I tried looking it up on google and blue coat support website and i cant find anything.

Software/Hardware used:
Blue coat 400 series

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