BlackBerry 8700 that is not receiving or sending email using BES

409400 pts.
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BlackBerry
BlackBerry Enterprise Server
I have a BB 8700 that is not receiving or sending email. I have sent a new service book from the BES, but that has not helped. The BB shows a good signal strength. A cold boot of the BB has been done and it was wiped and completely reloaded but the problem still exists.

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I would restart the BES services and remove/re-add the account if needed.

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