Biometric Issues in Healthcare using Mobile COWs (Carts on Wheels)

5 pts.
Tags:
Authentication
Biometric authentication
Biometrics
Virtualization and hardware
Hello,

We currently use biometric authentication (Sagem Morphosmart 1300)on our clinical units in a hospital setting.  These COWs are powered by a battery power supply located on the cart and there is no battery in the laptop.  We have consistently and frequently experienced USB failures on the biometric devices where staff has to unplug and plug in the biometric device several times per day and eventually the device fails completely.  We replace these at an avg rate of 5 devices every 8-10 weeks.  Does anyone have any ideas on what may be the cause or if there is a solution that we have not thought of?  The biometric devices are working just fine on desktop devices and on COWs that run on laptop battery power.

Regards,

Jodi



Software/Hardware used:
Sagem Morphosmart 1300
ASKED: January 28, 2010  7:50 PM
UPDATED: February 1, 2010  2:31 AM

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Thanks. We'll let you know when a new response is added.

Are there any environmental exposures such as moisture that could be contributing to the problem? Definitely should get the vendor involved.

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  • Technochic
    Have you called the manufacturer of the device for their input yet? Do they replace the devices under warranty or are they telling you your use voids the warranty?
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